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There is no future in any job. The future lies in the man who holds the job.

  • Heng Kim
  • Posted Articles: 13
  • Last Posted: 2017-05-27 02:00:07
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Dealing with ‘Clientzillas’ in Four Ways

2015-04-11 04:25:50

As a professional working in the financial industry, you have encountered at least two types of clients: good and bad. The good ones rarely complain about your attitude or output, are easy to work with, pay their bills on time, and at times, bring in new clients. The other group just look for free advice and do not settle their payments on time, sapping too much time and energy, as well as causing you some negativity. While these clientzillas are inevitable, we can at the very least reduce the trouble we can experience with such clients.



The first thing you have to do is to put up an acceptance clients for new clients. Observe the signals manifesting in the first meeting. Take note of their traits and the way they deal with you. Do they shout? Do they listen to whatever you say? Do they ask questions if they do not understand a particular item? Different people. Different business. Different industry. But it all boils down to spotting the good and bad clients quickly. And to do that, it is important to create your qualification for taking on a new client.



Once you have accepted a new client, orient them with their dues, deadlines, and payment policies. You may fail to get every person to pay on time, but you can ease it through formal billing and payment terms. Whatever your policies are, give a document and send an email to the client outlining these terms.



Forget not the black and white portion of the dealing. Prepare a detailed contract, and it must be signed by you and the client in order to lower future legal disputes and clarify expectations. A contract, which primarily aims to avoid the conflict in several cases, should indicate the duties, deliverables, and timetables of both parties. It serves as a guideline in case the client complains regarding your work or deadlines, or protects a client in the event you violate at least one provision in the contract.



Lastly, you have every right to ditch the clientzilla if he or she is no longer amicable. Yes, especially if they have breached one of the clauses in the contract. Before it can eat your company or your employees up, get rid of them. You can explain what you feel when working with them and refer them to another individual or firm. Or if they are no longer content with your performance, tell them to leave you at any time.



Like what we have mentioned above, we have no way of leaving these clientzillas. But by determining the acceptance criteria, giving a billing statement and payment terms, and preparing a contract, it can make transactions way easier.